Shipping and return policies for Whirlwind Recordings
- Shipping Info
Please Note: The auto-generated Bandcamp e-store estimated shipping times for physical orders are not accurrate these days; everything is taking longer due to Covid-19, especially orders outside of the UK, where we are based.
We endeavor to ship all physical products within 2-5 business days after receiving an order and many times we ship on the same day the order was placed. Customers will be notified from the Bandcamp auto-message to their private email address when we have shipped your order. Important: as this is an automated message it can sometimes end up in the 'junk/spam' filter, so please check that from time to time before emailing us about status updates. Our fulfilment partner is Proper Music, and as such their logo will appear on the packaging of our shipments. While we do our best to avoid extra charges, we are not responsible for any import duties on orders we ship.
If there is a problem with your physical order, or it is in any way delayed, we will notifiy you via email with any updates.
Basic Ground and Standard International Shipping is provided via Royal Mail - our physical products are shipped from the United Kingdom. Please allow up to 10 days for delivery inside the UK, and 2-4 weeks for international destinations. Under normal circumstances, we expect orders sent by mail to arrive within a few days to two weeks of purchase, but cannot always guarantee this.
PLEASE NOTE: Shipping times have been incredibly slow during the Covid Pandemic, as well as since Brexit has been enacted in the UK. We are sorry for ongoing delays but this is out of our control, entirely.
VERY IMPORTANT: We do *not* provide a formal, tracked mail-service; if you require this, please email us *before* your order and we can easily sort that out. Customers will need to pay the extra charge for tracking in this instance.
VERY IMPORTANT INFORMATION REGARDING CUSTOMER ADDRESSES:
Customers must provide a correct and up to date address in order to successfully receive physical goods. Should you provide incorrect address details and subsequently contact us after we have shipped your goods requesting us to resend the order to a new address, we will not be able to honor this as we have sent the order in good faith to the address on the system. Furthermore, if you pre-order an album in CD/LP and your address changes before the release date, you *must inform us* of any address changes *before the release date* or we will ship to the address we have on file. In this instance, we will not be able to ship another order to your new address; you must collect from your previous address. We will work with customers as best we can on an individual basis, but the responsibility to inform of any address change is on the customer.
Customers will not be refunded for their purchase if they provide an incorrect delivery address (either outdated or a mistake) and the order is never received. They will have to re-purchase the full cost of the item plus delivery.
Customers who do not collect their order from the post office due to a missed delivery attempt, resulting in the order being sent back to us, must repay the full cost of shipping in order for us to send the package again. If this is unacceptable we will refund you for the cost of the item only, but not for the original shipping charge as that is a cost we've incurred.
Customers who do not pay for any customs charges due on their package, in order to clear their package for delivery, resulting in the package being sent back to us, must re-pay for the full cost of shipping in order for us to send the package again. If this is unacceptable we will refund you for the cost of the item only, but not for the original shipping charge as that is a cost we've incurred.
- Return Policy
All customers have the right to cancel an order within seven (7) days after the receipt of goods. In order for a cancellation to take place, all purchased music must be returned to Whirlwind Recordings and we will issue you a full refund.
If you have received faulty CDs, Vinyl or Digital Music Files, email firstname.lastname@example.org in order to claim a refund.
Please note: Our Refunds Policy does not and cannot apply to any Digital Album download unless there has proven to be an error or fault in the music data file supplied. If you are not able to play your music file due to a fault in the data file, please email email@example.com and we will send you a new, working data file, or issue you a full refund.
Customers will not be refunded for their purchase if they provide an incorrect delivery address (either an outdated or a mistake) and the order is never received. They will have to repurchase the full cost of the item plus delivery.
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