- Shipping Info
Basic Ground and Standard International Shipping is provided via Royal Mail - our physical products are shipped from the United Kingdom. Please allow up to 10 days for delivery inside the UK, and 2-4 weeks for international destinations. Under normal circumstances, we expect orders sent by mail to arrive within a few days to two weeks of purchase, but cannot always guarantee this.
We do not provide a tracked service; if you require this, please email us before your order and we can easily sort that out. Customers will need to pay the extra charge for tracking in this instance.
VERY IMPORTANT INFORMATION REGARDING CUSTOMER ADDRESSES:
Customers must provide a correct and up to date address in order to successfully receive physical goods. Should you provide incorrect address details and subsequently contact us after we have shipped your goods requesting us to resend the order to a new address, we will not be able to honor this as we have sent the order in good faith to the address on the system. Furthermore, if you pre-order an album in CD/LP and your address changes before the release date, you *must inform us* of any address changes *before the release date* or we will ship to the address we have on file. In this instance, we will not be able to ship another order to your new address; you must collect from your previous address. We will work with customers as best we can on an individual basis, but the responsibility to inform of any address change is on the customer.
- Return Policy
All customers have the right to cancel an order within seven (7) days after the receipt of goods. In order for a cancellation to take place, all purchased music must be returned to Whirlwind Recordings Ltd and we will issue you a full refund.
If you have received faulty CDs, Vinyl or Digital Music Files email email@example.com in order to claim a refund.
Please note: Our Refunds Policy does not and cannot apply to any Digital Album download unless there has proven to be an error or fault in the music data file supplied. If you are not able to play your music file due to a fault in the data file, please email firstname.lastname@example.org and we will send you a new, working data file, or issue you a full refund.